Understanding our return policy
At Heaven's Glow Co., we want you to love every purchase. This page explains our return policy, so you know what to expect. We focus on ensuring you receive your handmade items in perfect condition, ready to uplift your spirit.
When can you return an item?
We accept returns only if your item arrives damaged, defective, or incorrect. Because our items are handmade with love, we ensure that everything leaves our location in pristine condition. However, accidents during shipping can happen.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. You'll need to provide photos of the issue so we can assess the damage and arrange for a replacement or refund.
Conditions for returns
To be eligible for a return, items must meet specific conditions. We only accept returns on items that arrive damaged, defective, or incorrect. All return requests must be made within 7 days of the delivery date.
Items must remain unused and unopened, unless the issue is damage that’s clearly visible without opening the product. This helps us ensure the quality of our handmade products is maintained. We appreciate your understanding!
The easiest way to start a return is to email us at
info@heavens-glow-co.net Please include your name, order number, and clear photos of the damaged, defective, or incorrect item.
This information helps us process your return quickly and efficiently. We're here to make the process as smooth as possible, ensuring you are completely satisfied with your Heaven's Glow Co. experience.