Our commitment to you

At Heaven’s Glow Co., we're dedicated to ensuring your satisfaction. Please take a moment to review our policies so we can continue to provide you with soulful, healing self-care products.

Returns & exchanges

Your satisfaction is our priority. However, due to the nature of our handmade products, we have specific guidelines for returns and exchanges:

  • We only accept returns if the item arrives damaged or defective.
  • If your order arrives damaged or defective, please contact us within 7 days of delivery at info@heavens-glow-co.net with your name, order number, and clear photos of the issue.
  • We will then provide a replacement, refund, or store credit.
  • For safety reasons, we cannot accept returns on used personal products such as body butters, scrubs, oils, or candles.
  • Custom items are non-returnable.

Shipping information

We take great care in crafting and packaging your order. Here’s what you need to know about our shipping process:

  • All items are handmade with love, so please allow 3–5 business days for processing before shipping.
  • Once shipped, orders typically arrive within 3–7 business days, depending on the carrier and your location.
  • You will receive a tracking number immediately after your order has shipped.
  • Please note that shipping delays caused by USPS, UPS, or FedEx are outside of our control. We appreciate your patience and understanding.

Order issues

We strive for perfection, but sometimes issues can arise. If you encounter a problem with your order, please follow these steps:

  • Contact us within 7 days of delivery at heavensglowcustomerservice@gmail.com.
  • Please include your name, order number, and clear photos of the issue.
  • We respond within 24–48 hours.
  • We are committed to resolving any issues quickly and fairly, ensuring your satisfaction with Heaven’s Glow Co.

  • Thank you for supporting Heaven’s Glow Co.
    We truly appreciate you! 💛